OUR CUSTOMER SERVICE SETS OUR PLUMBING, ELECTRICAL AND HVAC APART
I used 4 Service Pros for the first time today to fix a leak in my toilet. Edgardo was right on time, put on shoe covers, quickly found and explained the problem and got it fixed. 4 Service Pros uses a model where its a flat rate for the job. I don't always like this, but in general, its probably a better deal for the customer. If everyone did this you could really compare more easily. Setting up the appointment was great although the person on the phone did not tell me (and I forgot to ask) about the fee to come out. That was included in the flat rate, but it would have been nice to know in advance. I used a coupon for 15% off on Angie's list for new customers. Edgardo did a good job at explaining the problem and solution without talking down to me as a woman. That's always nice!
The best measure of the quality of a company is not that they are flawless--it's how they handle their mistakes, and no one is better than that than 4 Service Pros. They tried to fix a small plumbing leak in the basement. About a week later, we turned on the outside faucet, we wound up with Niagara Falls--on the walls and on a brand-new rug. I called them at 7 p.m. and they had a plumber here within a half-hour. A few minutes later, the plumbing supervisor showed up. They were incredible. Fixed the leak, pulled up the carpeting and brought in industrial-strength blowers to dry the carpet, reinstalled the carpet, fixed the ceiling, and repainted. And they were always willing to fix a few little problems on their dime. I've never dealt with such a decent, friendly, group of people.
I had an issue with a leak under the sink, and I called 4 Service Pros to address it, not only were they the best price around, but they came out in a timely manner and scheduled it around my day so that it was convenient for my family!
I have used 4 Service Pro twice: once for electrical and once for plumbing. Both times it was easy to schedule. The person doing the scheduling is extremely polite and respectful. I received an email confirmation of my appointments. All service providers called ahead and let me know when they would arrive. No one was ever late. The work done was great. I was able to pay on site via credit card and got an immediate email receipt.
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4 SERVICE PROS ON GREAT DAY WASHINGTON
Are you looking to find a general contractor. 4 Service Pros is a home repair contractor offering full-service home repair services such as providing Electrical, Plumbing, Remodeling and Sewer & Drain services. 4 Service Pros is based in Northern Virginia, assisting customers throughout VA, MD, and DC. Our services include installations, repairs, remodeling, and preventative maintenance. We offer emergency, same day services in case of emergency.
We never outsource technicians for your home improvement projects. We employ full-time master plumbers, master electricians, and certified building and remodeling tradesmen from Northern Virginia. Our company holds multiple Class “A” licenses throughout Northern Virginia and Maryland.
We are general contractors known for our professionalism, high standards, the ability to complete projects on time and within budget, irrespective of size or type. Our reputation and honesty is the key to our success in home repair services!