I used 4 Service Pros for the first time today to fix a leak in my toilet. Edgardo was right on time, put on shoe covers, quickly found and explained the problem and got it fixed. 4 Service Pros uses a model where its a flat rate for the job. I don't always like this, but in general, its probably a better deal for the customer. If everyone did this you could really compare more easily. Setting up the appointment was great although the person on the phone did not tell me (and I forgot to ask) about the fee to come out. That was included in the flat rate, but it would have been nice to know in advance. I used a coupon for 15% off on Angie's list for new customers. Edgardo did a good job at explaining the problem and solution without talking down to me as a woman. That's always nice!